Home Product Feedback Inbox

? Where is feedback hiding?

Every piece of feedback, in one inbox

Feedback from your in-app widget, support tools, sales notes, app-store reviews and email lands in one place, linked to the customer who sent it. No more copying tickets into spreadsheets.

Start free See pricing

6 source typeswidget, support, sales, reviews, email, API

Linked to customersplan, company and account value

CSV importbring past feedback on day one

Feedback Inbox1,214 items

All sourcesWidget 512Support 388Sales 141Reviews 173

MKRecurring tasks for our weekly standupMaya K. · Brightlane · in-app widgetRecurring

DSNeed two-way Google Calendar syncDaniel S. · Northpeak · Zendesk ticketCalendar

ARApp blank with no signal on siteGoogle Play review · 2 starsOffline

JLBlocking renewal: repeating checklistsJo L. · Fieldwise · sales call noteRecurring

PTShow due dates in my calendarPriya T. · Loop & Co · emailCalendar

specimen: Feedback Inbox

? What can it do?

Everything in Feedback Inbox

In-app feedback widget

A small widget for web and mobile apps. Users describe the problem, attach a screenshot and you see who they are.

Support tool connections

Push any Intercom conversation or Zendesk ticket into the inbox with one click, or tag it and let it sync.

Sales and success notes

Log what a prospect asked for on a call. Link it to the deal in HubSpot so the request carries its value.

App Store and Google Play reviews

Reviews are imported daily with rating, version and country, so mobile requests are never missed.

Email forwarding

Forward any email to your board's private address and it becomes a feedback item with the sender attached.

Customer context

Every note shows the person, their company, plan and revenue, pulled from your CRM or your own product.

? How does it work?

Four steps, start to finish

Connect sources

Add the widget script and connect Intercom, Zendesk, HubSpot, email or the API.

Feedback arrives

Each item is stored with the original text, the source and the customer it came from.

Triage in minutes

Filter by source, plan or tag. Mark spam, merge duplicates and assign owners.

Send to themes

Items flow into the AI Theme Finder, where they are grouped with similar requests.

? Who uses it, and how?

Field notes by role

Product managers

Stop hunting for requests

See every request in one list
Filter by paying customers only
Find the exact words users used

Customer success

Log requests in seconds

Send a ticket to the inbox from Zendesk
Tell the customer it was recorded
Get notified when it ships

Founders

Know what the market says

Read raw feedback each Monday
Spot requests from big accounts
Share a summary with investors

? Questions

Feedback Inbox questions

Which sources can we connect?

The in-app widget, Intercom, Zendesk, HubSpot, email forwarding, App Store and Google Play reviews, CSV import and the REST API. Slack messages can be sent to the inbox with a shortcut.

Can we import old feedback?

Yes. Upload a CSV with the text, date and customer email. The AI Theme Finder will group the history so you start with real themes.

Does the widget slow down our app?

The widget loads after your page is ready and weighs under 30 KB. It only opens when a user clicks it.

How are duplicates handled?

Duplicate items are suggested automatically. You can merge them so one request with five sources counts as five users, not five ideas.

? Where next?

Page 1 of 7 in the product notebook.

Our users keep asking for recurring tasks.
Let's find out how many, and ship it.

Open a free notebook, connect one feedback source and see your first themes the same day. Pocket is free for one product board and up to 500 feedback items.

Open a free notebook Contact Us

Heard every request
Found the pattern
Let users vote
Planned it honestly
Told everyone who asked

Mystery solved