Refund Policy

Try before you pay

The Pocket plan is free, and Field and Expedition include a 14-day trial with every feature switched on. No card is needed for either, so you can check the product fits before paying anything.

Monthly plans

Monthly plans can be cancelled at any time. Cancelling stops the next charge, and your workspace keeps its paid features until the end of the month you have paid for. Partial months are not refunded.

Yearly plans

• If you cancel within 30 days of your first yearly payment, you get a full refund.
• After 30 days, cancelling stops the plan from renewing. The workspace keeps its paid features until the end of the paid year.
• If you renew yearly and cancel within 14 days of the renewal date, you get a full refund of the renewal.

Upgrades and downgrades

When you upgrade, you are charged only the difference for the rest of the billing period. When you downgrade, the change takes effect at the end of the current period, and no refund is made for the time already paid.

Charges made in error

If you were charged twice, charged after cancelling, or charged for product teams you did not add, we refund the extra amount in full.

Service problems

If a serious problem on our side stops your team from using the service for more than 24 hours in a row, contact us and we will credit or refund the affected time.

How to ask for a refund

Write to us through the Contact Us page and choose Plans and billing. Include the email of the workspace admin and the date of the charge. Approved refunds go back to the original payment method within 5 to 10 business days, depending on your bank.